November 3, 2017

Our Services

What We Do

cropped_porch_for_front_page_3-4-09Interfaith performs home repairs and maintenance tasks such as plumbing repairs, window and door replacements, indoor carpentry and outdoor carpentry, emergency repairs, handicap access work, and yard maintenance. Jobs are categorized as emergency or regular jobs. Emergency jobs are given priority over regular jobs.    Our ability to do jobs depends upon the availability of resources.  Interfaith reserves the right to refuse any job which we determine to be beyond the scope of our guidelines, ability, or funding.  Do to the great need and demand of our services, we do have a waiting list for all applications.

 Emergency jobs include

  • Broken furnaces when the outside temperature is consistently below 32 degrees. *You can always request a furnace repair other times of the year, but your request will go on a waiting list.
  • Broken hot water tanks
  • Construction of 1st floor bathrooms. *Homeowner must provide proof from physician that a first floor bathroom is a medical necessity
  • Plumbing Repairs: Running water in the wrong places or No water in the right places
  • Window or Door Damage from break-ins *client must have a copy of the police report
  • Handicap adaptations such a grab bars, handrails, raised toilets *Homeowner must provide proof from physician that adaptation is a medical necessity
  • Snow removal for older home owners if there has been a snowfall of 3 or more inches. *We reserve the right to do snow removal only for people who need home health or home delivered meals and as staffing permits

Regular jobs include:

  • Cabinetry
  • Flooring
  • Window & Door replacements
  • Non-Emergency plumbing repairs
  • Indoor Carpentry
  • Minor outdoor porch/step repairs
  • Spouting
  • Interior painting

Jobs or things we cannot do

  • Appliance repair or replacement
  • Direct financial assistance of any kind
  • Electrical work
  • Exterior painting
  • Furnace installation
  • Work on multi-family homes such as duplexes or apartment buildings.
  • Major rehabilitation or renovation
  • New construction *except ramps
  • Roofing
  • Sidewalk repairs
  • Insulation and Weatherization–for these services contact the Mahoning Youngstown Community Action Partnership’s Home Energy Services
  • Work for a client who does not meet all of the Eligibility Requirements
  • Work on a home that cannot be saved
  • Work on garages or outbuildings
  • Any job where the cost of the job exceeds the value of the house

If we can’t help, check out these other community resources.

PRIVACY STATEMENT

We do not share unauthorized client information with the general public. We do not sell lists of names of clients or contributors to other entities of any kind under any circumstances. 

 

Eligibility

Who We Serve

Eligible clients must:

  • Be a resident of Mahoning County, Ohio, and own your own single-family home.  You must be the owner of record. We verify home ownership with the Mahoning County Real Estate Database.
  • Meet Income Eligibility requirements – see below
  • You must have owned and lived in your home for 12 consecutive months.
  • If there is another name on the title, in addition to the applicant’s, we will count that person’s income, in addition to the income of anyone staying at, or living in the home at the time we do the verification.
  • All utilities must be on– we need them to do our work.  The only exception is when water or gas service has been stopped because of a broken water or gas line which we are there to repair.
  • Real estate taxes must be paid.
  • IF YOU ARE BUYING YOUR HOME THROUGH LAND CONTRACT YOU ARE NOT ELIGIBLE FOR OUR SERVICES
Income eligibility
  • Income of ALL household residents is counted.
  • The applicant must have an income, and provide IHMS with proofs of that income from the income provider (employer, Social Security, pension, etc.) We do not accept IRS Form W-2’s as proofs of income.
  • Income must be at, or below, 50% of the median income.

As of April, 2017 the following are the income guidelines for IHMS services.  These amounts are set by the Department of Housing and Urban Development and are revised each year.  When calculating income include ALL INCOME from ALL SOURCES   for ALL PEOPLE WHO ARE STAYING IN THE HOUSE, before taxes.

Household Size Maximum Monthly Total Household Income
1 $1,683.00
2 $1,920.00
3 $2,162.00
4 $2,400.00
5 $2,595.00
6 $2,787.00
7 $2,979.00
8 $3,170.00
9 $3,362.00
10 $3,554.00

Please contact our office for income limits for households over 10 people.

If we can’t help, check out these other community resources.

 

How to Apply

All applications for services are taken over the phone.  To submit an application for service please call us at 330-743-7800.

Our office is open Monday through Friday 7:00 a.m. to 3:00 p.m. We are closed on weekends and holidays. 

Please have your gross monthly income total for ALL members of your household when you call. Income must be at, or below, 50% of the median income to be eligible for our services. An income table is on our Eligibility page. Proof of income or no income will be required at the time of service. 

Frequently Asked Questions

  • How do I apply for Interfaith Services?

We take all requests for jobs over the telephone. Call us during regular business hours.  We record the information you give to us and verify home ownership.  We will ask you to provide copies of your proofs of income (or no income) to a job Supervisor when your job is screened.

  • What is a “proof of income”?

Typically, a proof of income is the current year’s award letter from Social Security or Supplemental Security Income telling you how much you are to receive each month.  If you or someone in the home works, we will ask to see 6 months of pay stubs.  Letters from the Veterans Administration, or notice of pension payments are also proofs.

  • What happens after you’ve taken my request?

Your job request will be placed on the waiting list unless your request qualifies as an emergency. Once your job request is activated IHMS will contact you to make an appointment to come out and assess the job you have asked us to do.  Once the job is screened a supervisor will contact you to schedule a time to come out and do the work.  If we need to order something for your job such as windows or doors, we have to wait until IHMS receives those items before we can schedule the job–sometimes 3 to 6 weeks, depending upon the items

  • What if someone in the house is over 18 years old but isn’t working?

For an adult staying at the house who has no income, he or she must provide us with verification from the Department of Jobs and Family Services or One Stop Ohio that he or she is unemployed and, if appropriate, seeking work. If the adult is a full-time student, he or she simply has to provide proof of full-time student status.

  • What if you can’t reach me when it is time for my job to be done?

The easy way to avoid this problem is for you to make sure that we have your current telephone or cellular phone numbers. If your phone number changes, call us and let us know so we can update your record. We will attempt to call you up to 3 times.  We will leave a message if you have a working answering machine. If we cannot reach you we will attempt to send you a letter asking you to contact us. During this waiting period we will move on to the next person on the waiting list.  If we do not hear from you after the date we put in the letter, we will remove your application from the active file and you will be required to submit another application and go back on the waiting list.

  • I know I have to be the owner of record of the house.  What does that mean, exactly?

We determine ownership by verifying that your home is in your name according to the Mahoning County Auditor’s Property Search. We add to the household income the names of everyone listed as owners. If you own the home with someone who is not living in the home, we will still have to include that person’s income unless that person is willing to grant to you a life tenancy of the home.  You can obtain a sample of a life tenancy letter from the IHMS office, or any other source you prefer.  The life tenancy letter must be signed and notarized by any other owner or owners of the home you live in. There are many circumstances where someone else’s name is shown as owners.  Generally, IHMS will require you to make sure that the home is in your name and has been in your name for at least one year before we can work for you, but you should contact us with any questions you may have in this matter.

  • What if I am buying the house under land contract?

Unfortunately, we are unable at this time to do work in a home being purchased under land contract but once you become the owner of record and have been so for 1 year or more, you can put in an application.

  • If I rent a room to someone do you count the renter’s income?

Yes, we include all income from all sources for all people staying at the house.  We will count the renter’s income and we also count the dollar amount of rent paid to you as part of your income.

Testimonials

This is what our clients have to say:

“I am so thrilled with my windows,  Thank everybody who helped me. . . .” Mrs. P., Youngstown, Ohio

“Thank you so much for your quick response and repair of my furnace. . . I am so thankful to have a place like Interfaith to turn to.” Ms. A., Youngstown, Ohio

“Words cannot begin to express my humblest gratitude to each of you.  The promptness and quality of service you provided was exemplary!” Mrs. J.,  Youngstown, Ohio.

“I just can’t say enough about what (Interfaith has) done for me, and I cannot give a contribution . . . but if my ship ever comes in you will be one of the first that will hear from me.  One more time I thank you from the bottom of my warm heart and God bless you all.” Mr. D.,  Mahoning County

“The crew that did the work were so professional and nice. Greatly Appreciated. I’d like to thank everyone for all your help” Mr. D